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Northwestern University Feinberg School of Medicine
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Getting Started with NUGoKidney

 

Before initiating a project, it is advisable to consult with the core you’re interested in working with about your specific project needs. To request a consultation, please complete our service request form with some details about your project and what you’re looking for.   

If you are interested in making a reservation to use a NUGoKidney instrument (e.g., GFR monitor, Echo), you need to have a NUcore account prior to making your reservation. If you already have NUcore account, click here to login. If you are a new user, please see the ‘NUcore Account Setup’ section below.  

 

 How to Request Services

To request services such as transgenic mouse strains, design of nanomaterials, or consultation with a core expert, please complete our request form to tell us about your project and help us understand your specific needs better.

A member of our team will review your form and consult with the appropriate Core Navigator to make sure we have all we need to get to work on your project. Someone from our team will contact you in 1-3 business days to discuss your project and next steps.

 How to Book Instruments via NUCORE

To use NUGoKidney research core instruments (e.g., GFR monitors, Echo, microCT), you will need to book a reservation using a system called NUcore.

If you are new to NUcore, submit an account set-up request by completing a NUcore account request form

Once your account is set-up, you can book the instrument by following the instructions outlined in this user guide

Note: You must have access to a payment source (i.e., chartstring, purchase order) set up in NUCORE in order to make a reservation. If you need help with this, please email us at nephrohub@northwestern.edu 

 NUcore Account Set-up

New to NUCORE? Please fill out all the requested information below. All account requests will be processed within one business day upon receipt.

 Material Transfer Agreements (External Users)

If your project will involve the sharing of research products (e.g., compounds, cell lines, transgenic animals, etc.), you will need to complete a Material Transfer Agreement (MTA) as part of the start-up process. If you need an MTA, we'll work with you on completing the required documentation. Because of different collaborations require different agreements, these are completed on a case-by-case basis at Northwestern and have a variable timeline. Please plan accordingly and allow for extra time to complete your request.

 Sample / Mice Shipment

For NUGoKidney mouse strain orders, a maximum of 2 males and 2 females per line can be requested. For sample / mice shipment orders, you will receive two invoices – one from NUGoKidney for the mice and export fees (see Billing Process below), and one from the shipping vendor for shipping costs.

Shipping costs are billed separately by shipping vendor and cannot be given until the shipment is done. Charges are usually by weight of each piece that is shipped.

 Pricing

View FY22 pricing by service in the tables below. If you need a quote for a project, please complete our contact form and let us know which core and service you’re looking to obtain a price quote for. Services that are billed by the hour round up to the nearest quarter-hour. For example, using the GFR monitors for 2 hours and 10 minutes will be billed for 2.25 hours.

Pricing for NUGoKidney services for fiscal year 2022

Services  

NU / CBC* 

External 

Industrial 

Billed by:  

Mouse shipping** 

$787.29 

$1,180.94 

$1574.59 

Per use 

Echo Use  

$445.07 

$667.61 

$890.15 

Per hour 

Echo Super User 

$105.93 

$158.90 

$211.87 

Per hour

GFR Monitors 

$68.53 

$102.79 

$137.06 

Per hour 

Telemetry Use 

$296.09 

$444.13 

$592.18 

Per use  

MicroCT 

$115.92 

$173.87 

$231.58 

Per use 

*Northwestern University / Chicago Biomedical Consortium  

**Note does not include shipping costs. These are charged separately by the shipping vendor.  

 Billing Process

Timing of Billing  

NUGoKidney conducts billing on a monthly basis during the first week of each month. Account owners and business administrators should receive billing notification from NUCORE or invoice via email during the first week of the month following work completion. For example, work completed in June will be invoiced in the first week of July. 


Billing Notifications & Review  

When a work request is completed and ready to be billed, the core will send out a billing review notification through NUcore to the owner and business administrator of the payment source used on the order. Owners / business administrators have 7 days to review and approve the charges.  

If there is a problem with the order, the account owner or business administrator can dispute the order. If there is no dispute, no further action needed.  


Submitting Payment  

For internal users, once the billing review period is completed, the core will process the charges in Northwestern’s financial system.  

For external users, account owners and business administrators will receive an email statement. The email contains a direct link to the PDF statement. If a PO was used to place the order, check should be made out to ‘Northwestern University’ and if possible, NUGoKidney in the memo. Please mail checks to the address below:  

Northwestern George M. O'Brien Kidney Research Core Center
Simpson Querrey Biomedical Research Center
303 E Superior St. 
Rm #8-513
Chicago, IL 60611

If paying via credit card, payment using Visa, MasterCard and Discover (but not American Express) can be made via clicking the link "Pay by Credit Card" embedded in both the body of the statement email and the attached PDF statement. The link is available regardless of whether the user was setup to pay with a PO or credit card. After clicking on the link, you will need to enter the credit card number, expiration date, and then submit the transaction. NUGoKidney is not allowed to accept or process credit card information on behalf of a user. Please note that making payment using a credit card will incur a surcharge in the amount of 3.5 percent added to the sales amount invoiced by the core. This fee is a fixed percentage for all dollar amounts and all card types. 

Frequently Asked Questions

 

 How do I request a quote prior to initiating project?

If you are requesting a custom project, quotes may take up to 3 to 5 business days depending on the complexity of the project. For a quote, please complete our contact form and let us know which core and service you’re looking to obtain a price quote for.

 What happens after I submit my request?

Your request will be routed to our center administrator. They will respond within 1-3 business days to provide you with a quote for your requested services. Your request will then be routed to the appropriate core contact who will assist with next steps for your project.

 I’m looking for ‘deeper’ / more involved collaboration. Do you offer that?

Yes! Tell us a little about yourself, your project, and what you’re looking for by completing our contact form. We’ll connect you with the appropriate person to explore the collaboration opportunity.

 I have a custom project I’d like to work on with you. Can you help me with that?

Our cores may be able to offer additional services based on users' specific requirements. Please submit your request and book a consultation to discuss custom projects.

 How do I acknowledge my use of NUGoKidney’s core services / resources?

If NUGoKidney has contributed in any way to a publication, poster, or presentation, please support us by citing NUGoKidney's grant number P30 DK114857 in the acknowledgement section. Learn more about how to provide acknowledgement by visiting our acknowledgement page.

 Who should I contact for billing related questions?

 Who receives billing review notifications and/or invoices from the cores?

These are emailed to the account owner (usually the Principal Investigator) and the business administrator. 

In NUcore, each user must be assigned to a valid payment source as an owner, purchaser, or business administrator. Each payment source has an owner and may also have purchasers and/or business administrators.

  • Owners: Receive billing notifications for their payment sources and have the ability to add and remove purchasers.
  • Purchasers: May use a payment source and will receive receipts for their individual purchases, but do not otherwise have any control over the payment source.
  • Business administrators: Receive billing notifications at the same time as owners and have the ability to review charges.

 How long is the billing review period?

By default, the billing review period is seven calendar days from the moment the review email is sent. However, under certain circumstances (e.g., when nearing the end of a grant or billing period), the core may push orders through the review period sooner in order to finish billing on time.

 Who do I contact if I’m having trouble with NUcore system?

If you’re having technical issue with using NUcore, please contact the NUcore support team at nucore@northwestern.edu.

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